Terms and conditions

1. Scope

These general terms and conditions (terms) apply to all contracts of Novatex Mobility AG, Badenerstrasse 672, 8048 Zürich (UID CHE-394.461.108), for the rental of vehicles (Part A) and for transfers with a chauffeur and the Swiss Travel Package (Part B). Part C applies to both.

The specific conditions of your rental or transfer are set out in the individual rental contract or in the booking confirmation. In case of a conflict, the rental contract and the booking confirmation take precedence over these terms. Different conditions of the customer apply only if we confirm them in writing.

2. Request and conclusion of the contract

A request through the website, by phone, e-mail or WhatsApp is not binding and not yet a booking. A contract is only concluded when we confirm the booking in writing (booking confirmation) or a rental contract is signed.

Information on the website (for example travel times, vehicles and services) is for guidance. The information in the rental contract or the booking confirmation is binding.

Part A: Vehicle rental

3. Renter and authorised drivers

The vehicle may only be driven by the renter and by the persons entered in the rental contract. Every driver must meet the requirements set out in the rental contract, in particular regarding minimum age, years of holding a driving licence and the documents to be shown. The driving licence must be valid throughout the rental.

The renter is responsible for all drivers complying with these terms and the rental contract.

4. Handover and return

Place, time, fuel or charge level and equipment at handover and return are set out in the rental contract. The vehicle's condition is recorded at handover; visible defects must be reported at once.

The vehicle must be returned at the agreed time and place and in the condition in which it was handed over, apart from normal wear. The consequences of a late return, heavy soiling or a different fuel or charge level are set out in the rental contract.

5. Use of the vehicle

The vehicle must be treated with care and driven according to the traffic rules in force. In particular, the following are not permitted:

• driving under the influence of alcohol, drugs or medication that impair the ability to drive;
• races, driver training, driving off paved roads and towing trailers, unless allowed in the rental contract;
• subletting or handing the vehicle to persons not entered in the contract;
• transporting dangerous goods and any unlawful use;
• trips abroad, unless agreed in the rental contract.

Commercial passenger transport, including through platforms such as Uber or Bolt, is only permitted if expressly agreed in the rental contract. In that case the renter is responsible for holding all permits and meeting all requirements this needs.

6. Damage, accidents and breakdowns

Accidents, damage, theft and breakdowns must be reported to us at once. In accidents with personal injury, or where the law requires it, the police must be called. An accident report must be filled in completely and handed to us together with all details of the parties involved.

Repairs may only be ordered with our consent. Warning lights and faults must be heeded; in case of danger the journey must be interrupted.

7. Insurance

The scope of the insurance cover, the excess and any additional cover are set out in the rental contract. Damage caused by a breach of these terms or of the rental contract, or not covered by insurance, is borne by the renter within the limits of the law.

8. Deposit

The amount, form and timing of a deposit and of its release are set out in the rental contract. We may set off the deposit against open claims from the rental.

9. Prices and payment

Prices, included kilometres, additional services, payment methods and payment terms are set out in the rental contract or the booking confirmation.

10. Fines, fees and charges

Fines, fees and charges arising during the rental in connection with the vehicle (for example for parking, speed or road use) are borne by the renter. We may pass the driver's details on to the authorities. Any handling fee is set out in the rental contract.

11. Cancellation and changes

Whether and on what conditions a booking can be cancelled or changed is set out in the booking confirmation or the rental contract.

Part B: Transfers with a chauffeur and the Swiss Travel Package

12. Transfers

We carry the passengers with a chauffeur of Novatex Mobility AG in the agreed vehicle. No deposit is required for transfers.

A transfer is only booked once we have confirmed it (booking confirmation). The price of a transfer is calculated individually for each ride and confirmed bindingly in the booking confirmation. Pick-up place, time, destination, number of passengers and pieces of luggage, and the conditions for waiting time, stops, changes and cancellation are set out in the booking confirmation. Waiting time beyond the period stated there and cancellations are charged on the conditions stated there.

Luggage beyond the stated number, bulky luggage and child seats are available on request: they must be stated at booking and confirmed by us.

The customer provides correct and complete information, in particular the flight number, the number of passengers, the luggage and any child seats needed. For airport transfers we follow the flight by its number and time the pick-up to the actual landing.

We plan every ride with enough time. We are not liable for delays caused by traffic, weather, road closures or other circumstances beyond our control. Passengers follow the chauffeur's safety instructions and wear their seat belts. For safety reasons a ride may be refused or ended if a passenger endangers themselves or others. Soiling or damage caused by a passenger is charged to that passenger.

Companies receive an invoice from Novatex Mobility AG on request; the conditions are set out in the booking confirmation or in a framework agreement.

13. Swiss Travel Package

The Swiss Travel Package combines several transfers with a chauffeur (for example airport, hotel and day trips) into one programme. The example programmes on the website are non-binding examples. The programme, the services and the price are set out in our offer and in the booking confirmation; only what we have confirmed is booked. Section 12 applies to every ride of the programme; no deposit is required.

Hotels, trains (for example the shuttle train from Täsch to Zermatt), admission fees and other services of third parties are only included if the booking confirmation expressly names them. A local guide is only part of the programme if the booking confirmation names one.

Changes to and cancellation of single rides or of the whole programme are governed by the booking confirmation.

Part C: Common provisions

14. Liability

We are liable for damage we cause intentionally or through gross negligence. Liability for slight negligence is excluded to the extent permitted by law. Mandatory statutory liability, in particular for personal injury and under the Road Traffic Act, remains reserved.

For transfers and the Swiss Travel Package we are liable for the rides we provide ourselves; services of third parties are governed by their own conditions.

The renter is liable for damage to the vehicle and for consequential damage under the rental contract and the law.

15. Data protection

How we process personal data is set out in our privacy policy.

16. Changes to these terms

The version of these terms in force at the time of the booking confirmation or the signing of the rental contract applies.

17. Applicable law and jurisdiction

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention). The place of jurisdiction is Zurich. Mandatory places of jurisdiction, in particular for consumers, remain reserved.

The German version of these terms is binding.

Version: October 2026